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Collection Head

About Jodo
Jodo is a mission-oriented early-stage fin-tech startup which is building a suite of carefully tailored financial products and delivery mechanisms to fulfill the aspirations and needs of middle-income households in urban India. Jodo is started by three cofounders, who have a pedigreed education background (IIT/IIM) and relevant professional experience in financial services. More importantly, they come from a similar background as the customer segment they are serving, and have done extensive customer research to understands the needs of the customer. Jodo is backed by high-quality investors to realise this mission.
What’s on offer?
Jodo is looking to hire a collections lead to join the core team and be part of crafting the credit & collections strategy of the company from scratch. The opportunity is to contribute beyond the functional role, and be an instrumental part of charting the growth path of a potentially large impactful organisation.
Roles / Responsibilities
  • Framing the collections & recovery process while being sensitive to the customer segment and other stakeholders
  • Own the end-to-end collections for unsecured small ticket size lending
  • Team building - taking the lead in building and training a high quality robust collections team
  • Build a culture of collections through persuasion and dialogue
  • Analytical bent of mind - data driven approach to improve the collection process
  • 5+ experience in the collections team in a Bank/NBFC
  • Experience of managing a calling and an on-ground team
  • Excellent communication skills in English and Kannada
Intrinsics Required
  • Execution oriented – the ability to get things done fast
  • Excellent problem solving skills - ability to think from first principles
  • Intellectual honesty - always seeking and stating truth irrespective of personal beliefs
  • Empathetic to the customer segment & mission-oriented
  • High sense of ownership
  • Personal growth and learning mindset
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