Last Updated 30, Jan 2023
We seek to maintain and enhance our reputation of providing you with high quality products and services. We value complaints as they assist us to improve our products, services, and customer service.
We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible. This policy has been designed to provide guidance to both our customers and staff on the manner in which we receive and manage your complaint.
The objective of this policy is to ensure:
We acknowledge: Within 7 (seven) business days of receiving your complaint we will acknowledge receipt of your complaint.
We review: We undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.
We investigate: Within 21 (twenty-one) business days of receiving your compliant we will investigate your complaint objectively and impartially, by considering the information you have provided us, our actions in relation to your dealings with us and any other information which may be available, that could assist us in investigating your complaint.
We respond: Following our investigation we will notify you of our findings and any actions we may have taken regarding your complaint.
We take action: Where appropriate we amend our business practices or policies.
We record: We will record your complaint for continuous improvement process and monitoring through regular review.
TIER I – Support Manager, Tentative Resolution Time – 7 days
TIER II – Support Head, Tentative Resolution Time – 14 days
TIER III – Director, Tentative Resolution Time – 21 days
| Company | Name | Designation | Phone Number | Address | |
|---|---|---|---|---|---|
 |
Ms. Garima Bajoria | General Manager | - | Jodo, Shreyas Plaza, 4th Floor, Attic Space, 100 Feet Rd, Indiranagar, Bengaluru, Karnataka 560008 | gro@jodopay.com |
 |
Mr. Mithun Pillai | Vice President | 022 68599999 | Avanse Financial Services Limited, 001 & 002 Fulcrum, A-Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400 099, Maharashtra | gro@avanse.com |
 |
Shweta Jain | COO | - | LiquiLoans , The Qube, Hasan Pada Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 | grievances@liquiloans.com |
| Company | Name | Designation | Phone Number | Address | |
|---|---|---|---|---|---|
|
Name: Ms. Garima Bajoria | Designation: General Manager | Phone: - | Address: Jodo, Shreyas Plaza, 4th Floor, Attic Space, 100 Feet Rd, Indiranagar, Bengaluru, Karnataka 560008 | Email: gro@jodopay.com |
|
Name: Mr. Mithun Pillai | Designation: Vice President | Phone- 022 68599999 | Address: Avanse Financial Services Limited, 001 & 002 Fulcrum, A-Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400 099, Maharashtra | Email: gro@avanse.com |
|
Name: Shweta Jain | Designation: COO | Phone: - | Address: LiquiLoans , The Qube, Hasan Pada Rd, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059 | Email: grievances@liquiloans.com |
