Role Description

Jodo is looking to hire a Collections Manager to join the core team and be part of crafting the credit & collections strategy of the company from scratch. The opportunity is to contribute beyond the functional role and be an instrumental part of charting the growth path of a potentially large impactful organisation.

Responsibilities

• Framing the collections & recovery process while being sensitive to the customer segment and other stakeholders
• Own the end-to-end collections for unsecured small ticket size lending
• Team building - Taking the lead in building and training a high-quality robust collections team
• Build a culture of collections through persuasion and dialogue
• Analytical bent of mind - A data-driven approach to improve the collection process

Traits of the Ideal Candidate

• Execution oriented - The ability to get things done fast
• Excellent problem-solving skills - The ability to think from first principles
• Intellectual honesty - Always seeking and stating truth irrespective of personal beliefs
• Empathetic to the customer segment & mission-oriented
• High sense of ownership
• Personal growth and learning mindset

Requirements

• 5+ experience in the collections team in a Bank/NBFC
• Experience in managing a calling and an on-ground team
• Excellent communication skills in English and Kannada