Role Description

This is a customer-facing role with the primary responsibility of interfacing with the customers right from the acquisition of customers to repayments. This is a key role where the candidate will be the face and voice of the company to our customers.

We are looking for candidates who are passionate about talking to and understanding the needs of the customers, and keen to play a role in building the ‘customer-centric’ culture of the organization.

Key Responsibilities

• Sales
  • Consultative selling by pitching product to customers both in offline event and via telesales.
  • Building a long-term relationship with customers.
  • Ability to think on the feet and understand the customer pulse and pitch accordingly.
  • Ability to take rejections and not let it affect the pitch to the next customer.
• Resourceful
  • Always thinking of ways to get new leads, try different approaches to pitching, and adding value to the firm in various ways apart from just the core responsibility.
  • Not taking ’no’ for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade
  • Diligent in follow ups with the customer; taking ownership of every single lead and taking it to closure
  • Understand customer concerns and relay it back to the product team to improve the product & application process
• Collections
  • Handle payment delays from customers through dialogue and persuasion

Requirements

• Passionate about talking to and understanding customer needs and giving the best CX
• Fluent communication in English
• Passionate about personal growth and making a difference

Benefits

• Becoming a part of the early core team
• Competitive salary
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors -
  • VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
  • Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

What are we looking for?

• Self-starter with a high sense of ownership Comfortable working with minimal supervision
• Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
• Bias for action -> Have the temperament to experiment and execute in uncertainty
• Hustler - Ability to generate resources to solve a problem
• Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
• Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details

• Role: Customer Success Specialist
• Location: India
• Compensation: Negotiable based on candidate profile (structured as Fixed + Incentive)
• Working 6 days a week