Jodo | School fees, done with ease! Customer Success Specialist | Jodo School fees, done with ease!
Location
Bangalore
Type
Full time
Experience
1+ years
Customer Success Specialist Bangalore Full time

About Jodo

Jodo (www.jodo.in) is a mission-oriented high-growth startup whose first product is an innovative financing product to help parents manage their kid's school/institute fee expenses. Jodo is building a suite of payments and financing products to make education spends more convenient, affordable and rewarding for parents. Jodo aims to be a category-creating company with a mission to be a trusted partner to parents in fulfilling their aspirations for their kids' education.

Jodo is backed by marquee VC investors – Elevation Capital and Matrix Partners – to realize this mission. Jodo is started by three co-founders who have a pedigreed education background (IIT/IIM) and professional background (ex- Nomura, Goldman Sachs, Morgan Stanley, Barclays, Matrix Partners).


Role Description

This is a customer-facing role with the primary responsibility of interfacing with the customers right from acquisition of customers to repayments. This is an opportunity to be part of the early sales team and grow with the organisation. This is a key role where the candidate will be the face and voice of the company to our customers. We are looking for candidates who are passionate about talking to and understanding the needs of the customers, and keen to play a role in building the ‘customer-centric’ culture of the organization. High performers in this role will be given additional exposure and a chance to grow quickly within the firm.


What is expected?

  • Sales
    • Consultative selling by pitching the product to customers both in offline events and via telesales
    • Building a long term relationship with customers
    • Ability to think on the feet and understand the customer pulse and pitch accordingly
    • Ability to take rejections and not let it affect the pitch to the next customer
  • Resourceful
    • Always thinking of ways to get new leads, try different approaches to pitching, and add value to the firm in various ways apart from just the core responsibility
    • Not taking ‘no’ for an answer - persistent with the customers while being pleasant and respectful; ability to engage and persuade
    • Diligent in follow-ups with the customer; taking ownership of every single lead and taking it to closure
    • Understand customer concerns and relay them back to the product team to improve the product & application process
  • Collections
    • Handle payment delays from customers through dialogue and persuasion

Traits of the Ideal Candidate

  • Entrepreneurial – Show high ownership to solve problems and get things done
  • Disciplined and hardworking
  • Passionate about personal growth and making a difference
  • Passionate about customer-facing roles
  • Fluent communication in English and/or Kannada