Jodo | School fees, done with ease! Operations Specialist/Manager | Jodo School fees, done with ease!
Full time
2+ years
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Operations Specialist/Manager
Role Description

We are looking for an operations specialist to manage all aspects of our company’s daily operations. The Operations Specialist’s responsibilities include optimizing processes and liaising with internal & external stakeholders. To be successful as an Operations Specialist, you should be committed to improving CX and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational and problem-solving skills.

  • Managing day-to-day operations
  • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
  • Assisting with the implementation of new processes and procedures
  • Working on support ticketing system and manage support over Whatsapp, Email, Phone
  • Interpret and leverage data insights for constantly enhancing CX
  • Resolve CX gaps by using data analytics
  • Collecting feedback/data from customer facing teams to derive meaningful insights
  • Identifying ways to improve CX
  • Interacting with customers, answering questions, and resolving issues
  • Tracking and reporting on operational performance
  • Define key metrics and track effectiveness
  • Design and build custom reports and dashboards

  • 2+ years of experience as an operations specialist or in a similar role
  • Project management experience
  • Ability to analyze and improve operational processes
  • Strong management and organizational skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and time management skills
  • Detail-oriented

  • Becoming a part of the early core team
  • Competitive salary
  • Work with colleagues from strong backgrounds & hungry to succeed
  • Opportunity to interact with and learn from high-pedigree investors & mentors -
    • VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
    • Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

What are we looking for?
  • Self-starter with a high sense of ownership - Comfortable working with minimal supervision
  • Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
  • Bias for action - Have the temperament to experiment and execute in uncertainty
  • Hustler - Ability to generate resources to solve a problem
  • Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
  • Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details
  • Role: Operations Specialist/Manager
  • Location: Bangalore
  • Compensation:Negotiable based on candidate profile
  • Working 6 days a week

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