Jodo | Fees, done with ease! Operations Specialist/Manager | Jodo Fees, done with ease!
Full time
2+ years
Send CV or Linkedin profile to
Apply Now
Operations Specialist/Manager
This job is no longer active, please visit here to see latest openings!
Role Description

We are looking for an operations specialist to manage all aspects of our company’s daily operations. The Operations Specialist’s responsibilities include optimizing processes and liaising with internal & external stakeholders. To be successful as an Operations Specialist, you should be committed to improving CX and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational and problem-solving skills.

  • Managing day-to-day operations
  • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards
  • Assisting with the implementation of new processes and procedures
  • Working on support ticketing system and manage support over Whatsapp, Email, Phone
  • Interpret and leverage data insights for constantly enhancing CX
  • Resolve CX gaps by using data analytics
  • Collecting feedback/data from customer facing teams to derive meaningful insights
  • Identifying ways to improve CX
  • Interacting with customers, answering questions, and resolving issues
  • Tracking and reporting on operational performance
  • Define key metrics and track effectiveness
  • Design and build custom reports and dashboards

  • 2+ years of experience as an operations specialist or in a similar role
  • Project management experience
  • Ability to analyze and improve operational processes
  • Strong management and organizational skills
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and time management skills
  • Detail-oriented

  • Becoming a part of the early core team
  • Competitive salary
  • Work with colleagues from strong backgrounds & hungry to succeed
  • Opportunity to interact with and learn from high-pedigree investors & mentors -
    • VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
    • Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

What are we looking for?
  • Self-starter with a high sense of ownership - Comfortable working with minimal supervision
  • Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
  • Bias for action - Have the temperament to experiment and execute in uncertainty
  • Hustler - Ability to generate resources to solve a problem
  • Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
  • Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details
  • Role: Operations Specialist/Manager
  • Location: Bangalore
  • Compensation:Negotiable based on candidate profile
  • Working 5 days a week with 2nd & 4th Saturday

Send us a message

Ping us and we will get back to you in no time!