Role Description

You would be the first line of support for all of Jodo’s external and internal applications - to clarify, debug and fix any issues that arise in Production. You will coordinate between Engineering, Operations, Customer Success and Account managers to address issues effectively. The role requires developing a nuanced understanding of complete Jodo’s Payments stack.

Responsibilities

• Troubleshoot issues while closely working with all the stakeholders
• Take ownership of resolving technical issues.
• Identify recurring requests/tasks to automate them.
• Work with Engineering to address high-impact issues quickly
• Develop the insight required and work with Product and Engineering teams to enhance the products continuously.
• Rigorous Logging / Record keeping to monitor and measure the product quality
• Document troubleshooting/resolution steps

Requirements

• 2+ Years of experience in a Technical Product support role
• Proficient in writing SQL queries to analyze and identify data issues
• Prior scripting experience with Bash, Python, Ruby, PHP etc
• Knowledge of Unix/Linux systems, ability to work out of a terminal
• Analytical and debugging skills
• Previous programming experience is a plus
• Experience working with RESTful APIs is a plus

Benefits

• Becoming a part of the early core team
• Competitive salary
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors -
  • VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
  • Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

What are we looking for?

• Self-starter with a high sense of ownership - Comfortable working with minimal supervision
• Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
• Bias for action - Have the temperament to experiment and execute in uncertainty
• Hustler - Ability to generate resources to solve a problem
• Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
• Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details

• Role: Technical Support Engineer
• Location: Bangalore
• Compensation: Negotiable based on candidate profile (structured as Fixed)