Jodo | Fees, done with ease! Technical Support Engineer | Jodo Fees, done with ease!
Full time
2+ years
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Technical Support Engineer
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Role Description

You would be the first line of support for all of Jodo’s external and internal applications - to clarify, debug and fix any issues that arise in Production. You will coordinate between Engineering, Operations, Customer Success and Account managers to address issues effectively. The role requires developing a nuanced understanding of complete Jodo’s Payments stack.

  • Troubleshoot issues while closely working with all the stakeholders
  • Take ownership of resolving technical issues.
  • Identify recurring requests/tasks to automate them.
  • Work with Engineering to address high-impact issues quickly
  • Develop the insight required and work with Product and Engineering teams to enhance the products continuously.
  • Rigorous Logging / Record keeping to monitor and measure the product quality
  • Document troubleshooting/resolution steps

  • 2+ Years of experience in a Technical Product support role
  • Proficient in writing SQL queries to analyze and identify data issues
  • Prior scripting experience with Bash, Python, Ruby, PHP etc
  • Knowledge of Unix/Linux systems, ability to work out of a terminal
  • Analytical and debugging skills
  • Previous programming experience is a plus
  • Experience working with RESTful APIs is a plus

  • Becoming a part of the early core team
  • Competitive salary
  • Work with colleagues from strong backgrounds & hungry to succeed
  • Opportunity to interact with and learn from high-pedigree investors & mentors -
    • VCs: Tiger Global, Elevation Capital (erstwhile SAIF Partners), Matrix Partners
    • Select angel investors: Kunal Shah, Nithin Kamath, Amit Ranjan

What are we looking for?
  • Self-starter with a high sense of ownership - Comfortable working with minimal supervision
  • Hungry to learn and grow - Passion to learn & be a better version of oneself; motivated to succeed
  • Bias for action - Have the temperament to experiment and execute in uncertainty
  • Hustler - Ability to generate resources to solve a problem
  • Intellectual honesty - Always seeking and presenting truth irrespective of personal POV or beliefs
  • Mission-oriented - Deeply care about delivering value and making an impact on customer's lives

Key Details
  • Role: Technical Support Engineer
  • Location: Bangalore
  • Compensation: Negotiable based on candidate profile (structured as Fixed)

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